In May, 2015, following an extensive investigation precipitated by this report in the Los Angeles Times, the Office of City Attorney Mike Feuer sued Wells Fargo over allegations of opening unauthorized accounts. After filing the lawsuit, we received more than 1,000 phone calls and emails from customers and current and former Wells Fargo employees across the country about the issues raised in the litigation.

On September 8, 2016, City Attorney Mike Feuer announced that this lawsuit has been settled, and as a result, Wells Fargo will provide restitution to affected customers and pay $50 million in civil penalties, the largest such payment in the history of the City Attorney’s office. Read the settlement here.

Wells Fargo customers should receive information about this starting in October. In the meantime, if you're a customer and believe that an account or credit card has been opened in your name withour your authorization, please call the number on your bank statement or visit your local branch. If you are still unable to get help, or if you're a customer of another bank and believe that accounts have been opened in your name, please call our special hotline and leave a message. This number is 213-978-3393. 

TIP SHEETS

Thumbnail graphic about Wells Fargo's unauthorized accounts, in English
Thumbnail graphic about Wells Fargo's unauthorized accounts, in Spanish
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The Office of Mike Feuer

Los Angeles City Attorney

James K. Hahn City Hall East, Suite 800

Los Angeles, CA 90012 | 213-978-8100