LAWSUITS AGAINST INTUIT (THE MAKER OF TURBOTAX) AND H&R BLOCK

BACKGROUND INFO

Our Office has filed lawsuits against Intuit (the maker of TurboTax) and H&R Block based on allegations that they engaged in unfair and deceptive business practices that misled certain taxpayers into unnecessarily purchasing tax preparation software, when they were in fact eligible to file their taxes for free under the IRS's "Free File program" based on their income level. 

The Free File program has been in place since 2003. Under that program, companies like Intuit and H&R Block have agreed to provide a free version of their online tax preparation and filing software to taxpayers below a certain income level. Although each participating company has slightly different eligibility requirements, this year (Tax Year 2019), anyone with an Adjusted Gross Income (AGI) of $69,000 or less is eligible to file their taxes for free through at least one commercial provider under the Free File program.

 

 

This year, Intuit’s Free File offering (now known as the “IRS Free File Program delivered by TurboTax,” formerly known as the “TurboTax Free File Program” or TurboTax “Freedom Edition”) affords free federal and state tax filing services to anyone who:

  • has an AGI of $36,000 or less; OR

  • qualifies for the Earned Income Tax Credit; OR

  • was active duty military in 2019 with an AGI of $69,000 or less.

Note that Intuit’s Free File offering (available only at https://freefile.intuit.com/) is NOT the same as TurboTax “Free Edition” or the TurboTax advertised as “FREE Guaranteed.”

This year, H&R Block’s Free File offering (now known as the “IRS Free File program delivered by H&R Block,” formerly known as the “H&R Block FFA” tax software) affords free federal and state tax filing services to anyone who:

 

  •  has an AGI of $69,000 or less AND meets one of the following:

    • is between the ages of 17 and 51 (as of 12/31/2019); OR

    • qualifies for the Earned Income Tax Credit; OR

    • was active duty military in 2019.

Note that H&R Block’s Free File offering (available only at https://www.hrblock.com/ffa) is NOT the same as H&R Block “Free Online.”

Due to COVID-19, the deadlines to file and pay your federal and California income taxes have been extended to July 15, 2020.

 

Our consumer hotline for the TurboTax case is 833-975-2555. You can also email us at att.turbotaxlawsuit@lacity.org.

 

Our consumer hotline for the H&R Block case is 213-473-7741. You can also file a consumer complaint.

MORE INFORMATION ABOUT OUR LAWSUIT AGAINST INTUIT (MAKERS OF TURBOTAX) AND ANSWERS TO FREQUENTLY ASKED QUESTIONS

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The Office of Mike Feuer

Los Angeles City Attorney

James K. Hahn City Hall East, Suite 800

Los Angeles, CA 90012 | 213-978-8100