On May 6, 2019, our Office filed a consumer protection lawsuit on behalf of Californians against Intuit (maker of TurboTax) alleging that Intuit misled consumers eligible for free tax filing under the IRS’s "Free File Program" into unnecessarily purchasing online tax filing services.

 

Did you know:

  • Intuit’s Free File product (now known as the "IRS Free File Program delivered by TurboTax," formerly known as the "TurboTax Free File Program" or TurboTax "Freedom Edition") allows lower-income taxpayers (this year anyone with an adjusted gross income (AGI) of $36,000 or less, or up to $69,000 for active duty military) to file their taxes for free, regardless of tax return complexity. That product can be accessed only at https://freefile.intuit.com.

  • TurboTax "Free Edition" allows taxpayers of any income level who have only simple tax returns with no additional schedules to file their taxes for free, and prompts all other taxpayers to upgrade to one of Intuit’s paid TurboTax products (Deluxe, Premier, or Self-Employed)—even if they’re eligible for Intuit’s Free File offering.

Our lawsuit alleges that Intuit confused consumers seeking free ways to file and steered them away from the Free File program by marketing its "Free Edition" product as "free guaranteed," while failing to adequately explain that "Free Edition" is NOT its Free File product. We further allege that Intuit encouraged consumers eligible for its Free File product (but not able to file using "Free Edition") to instead purchase paid products they didn’t really need.

Our lawsuit seeks an injunction to stop Intuit from engaging in the alleged deceptive business practices, as well as refunds for anyone in California who was a victim of the alleged practices and who, despite being eligible for the Free File program, unnecessarily paid money to Intuit for tax preparation and filing services at any time since May 2015.

 

If you believe that this describes you, and you are interested in sharing your experience with the City Attorney's Office, please fill out a consumer complaint form, e-mail att.turbotaxlawsuit@lacity.org, or call our dedicated consumer hotline at 213-473-7741.
 

FAQ

  • Am I affected by this lawsuit? How do I participate in this lawsuit?

Our lawsuit is a law enforcement action brought on behalf of the People of the State of California. This is not a class action, and the Office of the Los Angeles City Attorney does not represent anyone individually in this case. However, one form of relief we are seeking is restitution for all Californians who paid money to TurboTax at any time since May 2015 who were in fact eligible at the time to file for free under the IRS’s Free File program based on their income level. If this describes you, then you may be affected by our lawsuit if we are able to obtain a favorable judgment.


If you live outside California and have not lived within California at any time since May 2015, our lawsuit does not seek restitution for money you may have paid. However, if you believe you have been wronged by TurboTax’s business practices, you may want to consider contacting your own state’s consumer protection agencies.

  • How do I know if I should have been able to file my taxes for free?

If your adjusted gross income (AGI) for Tax Year 2019 was $69,000 or less, you are eligible this year to file for free under the IRS’s Free File program. The income eligibility cutoff was slightly lower in previous years.

  • I've been paying TurboTax for years. Can I get all my money back? Why does the lawsuit only cover purchases since May 2015?

The lawsuit only seeks refunds for people in California who were eligible to file for free under the IRS’s Free File program but unnecessarily paid TurboTax at any time since May 2015. 

 

The refund portion of the lawsuit only covers purchases since May 2015 because the California law we have sued under has a four-year statute of limitations. However, we are also seeking an injunction that would permanently bar TurboTax from deceiving people in these ways in the future.
 

  • How do I get my refund? When will I get my refund?

The lawsuit is still in the early stages, and litigation is a very long process with a lot of uncertainty. We will prosecute this lawsuit vigorously, but we cannot guarantee what the outcome of our lawsuit will be. If and when we reach a favorable resolution that involves payment of refunds to customers, and if you are eligible for a refund, then you will be notified. 

  • I want to take legal action on my own. Can I do so?

If you wish to take action on your own, our lawsuit does not bar you from doing so.
Please note that we are unable to provide individualized legal advice.

 

Again - our consumer hotline for these cases is 213-473-7741. You can also file a consumer complaint or e-mail att.turbotaxlawsuit@lacity.org.  

Read the press release.

 

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The Office of Mike Feuer

Los Angeles City Attorney

James K. Hahn City Hall East, Suite 800

Los Angeles, CA 90012 | 213-978-8100